Refund policy

 

Returns & Damages & Claims Policy

We want you to be happy with your order. If there’s a problem, please reach out—we’re here to help.

General Terms

All items are sold as described and in as-is condition. Because our pieces are previously used, signs of wear are expected. We do our best to represent each item accurately through detailed photos and descriptions.

Please review all images and read the description carefully before purchasing. If you have questions or need additional photos, we’re happy to assist before you buy.

Offers and custom orders are final sale.

Damaged Items and Claims

If your item arrives damaged, please contact us within 48 hours of delivery. Include photos of:

• The item
• The packaging
• Any visible damage

Please keep all original packaging materials until your claim is processed. This is required for filing damage claims with the carrier.

Home Decor

• All sales are considered final.
• However, if an issue arises, we will review the situation case by case.
• Approved returns are issued as store credit only.
• A 15% restocking fee may apply.
• Buyers are responsible for return shipping.
• Items must be returned in the condition they were received. If not, the buyer is responsible for any loss in value.
• Shipping charges are non-refundable.

Fashion Apparel & Accessories

• We accept returns for store credit only.
• Sale items, accepted offers, and select items are final sale.
• To request a return, contact us within 2 days of receiving your order.
• Items must be shipped back within 5 days of receipt.
• Items must be returned in the condition they were sent.
• Shipping charges are non-refundable.
• Buyers are responsible for return shipping.
• If the item is not returned in original condition, the buyer is responsible for any loss in value.